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HDI has just published a new Focus Book authored by Paul M. Dooley:
 

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"How to Market the Value of Your Support!"

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"I am excited to return to work and put these practices into place!"  Heather Whitefield, SCM Class, Anaheim - March 2007

"I plan to recommend this course to all of our Analysts here at Fremont."  William Torres, SCA Class, Fremont Investment & Loan, March 2007
 

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HDI and ITIL Course Schedule

Experienced Instruction that Delivers Value!

Our principal consultant, Paul M. Dooley, is a Certified HDI Instructor and member of the HDI Faculty. 

HDI, Help Desk and ITIL related classes are offered locally in Southern California on a regular basis, as well as across the U.S.  See below for upcoming courses.  For HDI courses, you may reserve a space in one of these upcoming classes by visiting the HDI course schedule.

Local classes in Irvine are held at Palm Court Executive Suites, 15615 Alton Parkway, Suite 450, Irvine, CA  92618.  For a map, please visit
:  Map of 15615 Alton Pkwy Irvine, CA 92618-3341

For information about scheduling a local class, or one at your site, call (949) 305-3544 or EMAIL info@optimalconnections.com.  To register for one of classes listed below, click on the hot link next to the class listing.  Alternatively, visit the HDI course schedule, then enter the course title, date, and location, and proceed to registration.

Optimal Connections Course Schedule

Things to Note!

Pricing

Members of the Help Desk Institute (HDI)  may receive special pricing - please visit the HDI web site (www.thinkhdi.com) for details.  If you are not already a member of HDI, we strongly recommend you join!  HDI is the world's largest and most respected membership organization for service and support professionals.  The annual fee is very reasonable, and the benefits are awesome.  Find out more at www.thinkhdi.com.

Classes are scheduled on a quarterly basis, and this page is updated monthly.  Check back for updates, and email us for any special requests at info@optimalconnections.com.

Cancellation Policy

In rare instances, a course may be rescheduled or postponed.  We will endeavor to provide at least 10 days notice of any such events, and either reschedule your student for a future class, or refund the amount of the class - as you desire.  We will not be held responsible for penalties associated with rescheduling air travel, hotel, or other travel expenses.

Due to the fact that we must order materials well in advance of classes, those students canceling their reservation in the class with less than 10 days notice are subject to a $150 cancellation fee.  Participants who do not show up for their course are still expected to pay the full course fee.

Payment Terms

Payment for HDI courses are made directly to HDI by registering through their web site.  Payment for local Optimal Connections courses must be made 2 weeks in advance of the course.  Payments may be made on-line via PayPal, or you may request that we invoice you.

We process your credit card payments through PayPal's secure payment processing web site.  Although you do not need to be a member of PayPal to pay with your credit card, PayPal is now one of the largest credit card processing clearing systems, with over 84 million members world wide, PayPal is the way payments are made today.

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Help Desk and Support Center Solutions, from
Optimal Connections, LLC
26621 Heather Brook, Lake Forest, CA  92630
Ph:(949) 305-3544  Email: info@optimalconnections.com
Copyright © 2007-2008 Optimal Connections, LLC