ITIL Trainging and Certification, Orange County, California

Listen to What Our Students Say!

"Just wanted to thank you for teaching a great class! I will be putting to good use all the information I learned."
Lisa C. Blanda - Manager, Production Support. Pacific Pulmonary Services
ITIL Service Operations 2011

"Excellent presentation. Well worth the time - interesting, useful and enjoyable."
Linda Marsh, Director - Applications, Karl Storz
ITIL Foundations 2008

"Paul is a great instructor!"
Allison Hetrick
ITIL Foundations (V3)
June 2008

"Friendly, knowledgeable, skilled! Well done! A lot of material covered quite well."
Christian Olson
ITIL Foundations (V3)
June 2008

"Paul did a great job - he has an easy to follow presentation style."
Holly Magnuson
ITIL Foundations (V3)
June 2008

"The instructor had good handouts and supplemental materials. Also very good exercises to emphasize learning."
Lisa Luly, Director
CheckFree ITIL Foundations (V2)
June 2008

"Paul was very good."
Shaun Pratt
ITIL Foundations, June 2008

"I am excited to return to work and put these practices into place! Heather Whitefield, SCM Class, Anaheim - March 2007

"I plan to recommend this course to all of our Analysts here at Fremont." William Torres, SCA Class, Fremont Investment & Loan, March 2007

"This class should be standard for all help desk personnel." Derek Geffers, Schreiber Foods. SCA class, Oct 2006

"I would take a class from Paul again!. I hope to able to send other members of my team into this class in the near future." Jake Murray, State of Oregon DHS. HDA Boot Camp, May 2006.

"This course exceeded my expectations! I wish that I took this course a decade ago." Gloria Chen, County of Orange, California. Help Desk Manager, April 2006

"Thank you very much. Many of the policies/procedures/KM practices are not implemented in my organization. I'm hoping to present to management for change and implementation. Paul - you did a great job!" Adriane Vasquez, City of Yuma. HDA Boot Camp, August 2005

"Paul is knowledgeable, with lots of real-world examples." Michael Runyan, Auto Club. Help Desk Manager class, August 2005

"Great course and instructor. Very valuable in preparing me for certification." Steve Parr, HDA Boot Camp, May 2005

"The class was a great investment. Happy to take the next one." Martin Garcia, HDA Boot Camp, April 2005

"Paul is a great instructor!" Dee Bowen, HDA Boot Camp, April 2005

"I thought all topics were covered well. The time spent on each was perfect. I would definitely recommend the class to others." Karen Flores, Help Desk Analyst class, Nov 2004

ITIL Training and Certification

In this fast paced global economy it's no wonder that more and more IT organizations are implementing ITIL best-practices to lower costs, drive quality, and ensure high customer satisfaction. The trend today is for IT organizations to "think and act like a business within a business", and ITIL provides the structure and discipline needed to take an IT organization to the next level level of maturity and performance.

ITIL Certification Training Courses

Optimal Connections, LLC employs only ITIL V3 Expert Certified and experienced instructors, and is proud to offer the following ITIL certification and training courses:

ITIL Executive Seminar
Product Code: IT9010

A 1/2 day executive overview of ITIL for managers and executives. This course provides a high level, strategic overview of the important aspects of ITIL, its key concepts, and the vocabulary. May be delivered on-site or at our local training facility in Irvine, Southern California.

Course Objectives:

	IT Service Management - an overview of ITSM
	Basic functions and process of ITIL
	Overview of ITIL V3 verses V2
	Key Benefits of implementing ITIL for an organization
	How ITIL can improve effectiveness and efficiency
	*Key ITIL terminology* to "talk ITIL"
	IT-Business alignment - how ITIL can facilitate business alignment
	ITIL implementation - the issues surrounding it, how to avoid the pitfalls and ensure success when implementing ITIL

Delivery: At our Training Center, or at Your Location

	Like our other courses, the ITIL Executive Seminar is delivered by an experienced IT Service Management consultant with advanced ITIL Service Manager certification, and proven theoretical and practical knowledge of the ITIL processes and their implementation.
	Course may be delivered on-site, or at our So Cal training center

Pricing and Scheduling:

Pricing is on a "per class" basis. Up to 12 attendees: $2,495; Up to 18 attendees: $3,195

>> Download the ITIL Executive Seminar flyer
>> To view scheduled classes, go to Course Schedule
>> For more information or for a quote on your class, please call 1 (949) 305-3544, or email us.

ITIL Awareness Training (V3)
Product Code: IT9020

ITIL Awareness Training - from Optimal Connections, LLC This one day ITIL Awareness seminar provides a comprehensive overview of ITIL V3 - an introduction to the concepts of IT Service Management, the new ITIL framework, the five life-cycle stages, processes and functions, and guidelines for how to proceed with next steps toward implementing ITIL best practices. The course may be delivered on site if desired.

Course Objectives:

	IT Service Management – what it is, and why it is so important
	The ITIL V3 Services Management Life Cycle - concepts, structure
	ITIL V3 compared to ITIL V2 - differences, similarities
	Key Benefits of implementing ITIL for an IT organization
	How ITIL can improve effectiveness and efficiency
	Key ITIL terminology - enabling you to “talk ITIL"
	The ITIL framework - life cycle stages, processes and functions:

Service Strategy — Position your IT strategy to align with business goals
Service Design — Transforming strategy into successful service design
Service Transition — Managing services and preparing for deployment
Service Operation — Providing support for on-going operations
Continual Service Improvement — Strategize for continuing service improvement

	*Rel*ationships between the Life Cycle stages and processes
	How ITIL can facilitate IT-Business alignment
	ITIL implementation, how to avoid the pitfalls, and ensure success

Delivery: At our Training Center, or at Your Location

	Like our other courses, the ITIL Awareness course is delivered by an experienced IT Service Management consultant with advanced ITIL Service Manager certification, and proven theoretical and practical knowledge of the ITIL processes and their implementation.
	Course may be delivered on-site, or at our So Cal training center

Pricing and Scheduling:

Pricing is on a "per class" basis. Up to 12 participants: $3,195; Up to 18 participants: $3,495

>> Download the ITIL Awareness Seminar flyer
>> To view scheduled classes, go to Course Schedule
>> For more information or for a quote on your class, please call 1 (949) 305-3544, or email us.

ITIL Foundations Certification Training (V3)
Product Code: IT9030

Paul M. Dooley, our Principal Consultant and Instructor, delivers the ITIL Foundations course on behalf of Global Knowledge, HDI, Nouri Associates, and others. We also offer the class at our own training center, or on-site at your location.

This APMG®–accredited ITIL® v3 Foundations Certification course provides IT professionals with industry certification of the ITIL best practices framework. During this 2.5 day course, participants will learn how to improve IT operations and demonstrate overall business value.

Course Objectives:

	Introduction to ITIL Concepts, Terminology - Gain a high level overview of ITIL V3.
	The Service Lifecycle - Understand the fundamental ITIL lifecycle stages, processes, functions, roles & responsibilities.
	*Service Strategy* — How to align IT strategy with business goals and expectations.
	*Service Design* — Transform business requirements into strategic solutions.
	*Service Transition* — Manage change, risk, and quality assurance.
	*Service Operation* — Establish day-to-day business operations and customer expectations.
	*Continual Service Improvement* — Strategize for overall process and service improvement.
	Prepares students to take and pass the ITIL Foundations Certification examination successfully.

The ITIL Foundations exam is given at the conclusion of the course to enable participants to achieve their ITIL Foundations certification.

Delivery: At partner training centers, at our Training Center, or at Your Location

	This course is packed with stimulating discussions, lots of practical examples, and a real-life case study woven through the course to illustrate the concepts taught.
	Like our other courses, the ITIL Foundations course is delivered by an experienced IT Service Management consultant with advanced ITIL V3 Expert Certification, and proven theoretical and practical knowledge of the ITIL processes and their implementation.

Pricing and Scheduling:

Pricing is on a "per student" basis - $1,495 per person (Optimal Connections, LLC classes only. Partner class pricing may vary - see schedule or contact us for details)

>> Download the ITIL Foundations Flyer
>> To view scheduled classes, go to Course Schedule
>> For more information or for a quote on your class, please call 1 (949) 305-3544, or email us.

ITIL Intermediate Level Training (V3)
Courses are delivered on behalf of Global Knowledge

ITIL Intermediate Level Courses are taught by ITIL V3 Expert Paul M. Dooley. The ITIL Intermediate Level is the core of the ITIL qualifications scheme, and the modular construct allows candidates to select specific Intermediate certifications which are of interest to them, based on their own individual educational or career-driven requirements.

Two specific streams of education are provided – the Service Lifecycle "Management" focused stream, and the Service Capability "Process" focused stream. Candidates can choose to take as few or as many ITIL Intermediate modules as they require over time and at their own pace, building a portfolio of certifications tailored to their own individual requirements.

Courses available from Global Knowledge and taught by our Expert instructor include:

ITIL Life-Cycle Certification Courses:
- Service Strategy (SS)
- Service Design (SD)
- Service Transition (ST)
- Service Operations (SO)
- Continual Service Improvement (CSI)

ITIL Service Capability Certification Courses:
- Planning, Protection & Optimization (PPO)
- Release, Control & Validations (RCV)
- Operational Support & Analysis (OSA)

Paul M. Dooley, Optimal Connections principal consultant, is a certified instructor for Global Knowledge. For more information on ITIL Intermediate Level courses, visit the ITIL Courses page at Global Knowledge, or the official ITIL web site.

Why Choose Us For ITIL Training and Certification?

Experience - Our instructors have years of hand-on IT practitioner experience, in both consulting and practitioner roles. Our wide range and in-depth experience enables us to deliver a rich and rewarding learning experience that includes many real-world examples, allowing our students to take away practical knowledge and skills they can put right to work.

Qualifications - Our instructors hold graduate and post graduate degrees, and are all active in ITSMF. In addition, they are minimally ITIL Service Manager Certified/V3 Experts.

Quality Results - We are committed to delivering quality results, which is why we don't offer a high volume of ITIL training courses. When you attend one of our ITIL training courses, you can be assured of getting the best in real-world service knowledge and skills. And you'll be prepared to pass the ITIL certification you're aiming for!

Optimal ITIL Training and Certification
... from Optimal Connections, LLC

For more information on ITIL Certification Training please call 1 (949) 305-3544, or email us.

Optimal Connections, LLC - Your Source for ITIL Certification Training,
ITIL Executive Seminars, ITIL Awareness Seminars, and
ITIL Foundations Certification

Training Locations Near You!

We deliver ITIL certificati9on training classes across the US and internationally.

Local Southern California ITIL Classes

Our local training courses are usually held at Palm Court 15615 Alton Parkway, Suite 450, Irvine, California 92618. Classes are held in a large corporate executive meeting room which easily accommodates students.

Of course, state of the art technologies are employed with all courses.

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