Partners

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"Building a Web Support Portal: Keys to Success"

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Service and Support Partners

World Class Partners in IT Service & Support Delivery

Global Knowledge. Global Knowledge is the worldwide leader in IT and business training. They deliver via training centers, private facilities, and the Internet, enabling customers to choose when, where, and how they want to receive training programs and learning services. Paul Dooley, of Optimal Connections, LLC is a Global Knowledge certified instructor, delivering ITIL Foundations, Intermediate and advanced classes for Global Knowledge.

Core training is focused on Cisco, Microsoft, Nortel, and Project Management. IT courses include networking, programming, operating systems, security, and telephony. Business courses feature project management, professional skills, and business process curriculum, including ITIL. Our more than 700 courses span foundational and specialized training and certifications.

The Cloud Credential Council (CCC) is the international industry representation body mandated to drive alignment and develop standards for the cloud computing domain that is important for organizational and individual training and certification. The Council is independent and vendor neutral, with membership that includes user organizations, vendors, professional associations and international certification bodies from across the world. For more information on the Cloud Crendential (CCC), please visit http://www.cloudcredential.org/.

ITpreneurs. The leading training solutions company in the IT management and IT governance best practices domain, ITpreneurs develops and offers the most comprehensive portfolio of innovative training solutions across the well known IT management frameworks. ITpreneurs recognizes the need to develop an individual's competency in order for the organization at large to have the required organizational knowledge and competence to succeed and deliver. Every training offered within the ITpreneurs portfolio is a part of a key competence required by both an individual and also the organization. Visit http://www.itpreneurs.com/ for more information.

The Help Desk Institute (HDI). Based in Colorado, HDI is the world's largest membership association for the service and support industry. Founded in 1989, HDI's mission is to lead and promote the customer service and technical support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs.

IT Service Management Forum (itSMF.org). itSMF USA is the United States chapter of the ITSMF international organization which has over 40 chapters. Based on the ITIL framework which was developed in the 1980s, IT Service Management has expanded to support and promote other Service Management frameworks such as ISO20000, COBIT, BS17799, PRINCE2, Six Sigma and many others. itSMF USA is a member driven organization organized in Local Interest Groups (LIGs) and one Student-Special Interest Group (S-SIG) located in over forty major metropolitan areas of the country and many others are being started (see the Local Interest Groups section for more information). Since 1997, the itSMF USA has grown to become the premier IT Service Management professional forum.

Nouri Associates. Nouri Associates, Inc. (NAI) is an international Information Technology Management Consulting, Training, benchmarking and solutions firm founded in 2001. We have a proven track record of successfully serving our clients in IT Management Consulting and ITSM Solution Delivery. NAI is comprised of a team of highly qualified consultants and educators. Our trainers are highly regarded practitioners with more than eighteen years of field experience. The consulting engagement teams are developed with experienced consultants who are specialists in their field.

ContactCenterWorld.com. ContactCenterWorld.com is the leading on-line resource site for the contact center industry around the world. They currently have over 72,500 corporate members of which 40% are at senior executive level within contact centers globally. Quality content on the site includes ...

	Editorials: industry articles, case studies, surveys, news, research, tips
	Business Solutions: Suppliers, Career information, Industry awards, Chats, Reviews
	Resources: Directory information, Help & FAQs, Newsletter, Links to the site, and more

Help Desk Institute, Orange County. OCHDI is an HDI local chapter located in Orange County, California. If you are a help desk or support center professional living in Orange County, California, you must check out the local chapter of HDI! We feature fun and informative meetings every month, with top notch speakers experienced in all facets of customer service and support. Visit our web site and find out more about OCHDI, and put our next chapter meeting on your schedule - you'll be glad you did!

Association of Support Professionals. The Association of Support Professionals is a membership organization that represents support managers and other professionals in hundreds of software companies, large and small.

Reports, web site awards, chapter meetings and more.

Customer Care Institute (CCI). The Customer Care Institute (CCI) is an international resource organization that assists Customer Care professionals with improving the delivery of corporate Customer Care. It focuses on issues found in the Customer Service, Consumer Affairs, Teleservices and Help Desk professions.

Service Management Systems

Service-Now.com Service-now.com is dedicated to the development, implementation and support of a suite of IT service management software offered On Demand as a service via the Internet. These applications are licensed on a subscription basis and may be deployed in a fully hosted fashion or implemented on premise, on the customer’s infrastructure. The enterprise-wide service delivery platform for many of the largest Global 2000 companies, Service-Now currently offers English, French and German languages and have targeted the release of additional language support. For more info, visit http://www.service-now.com/

Axios Systems. Axios Systems provides ITIL®* based Help Desk and IT Service Management solutions to meet most customers' needs. Their core solution, assyst, offers customers a consolidated approach to ITIL and IT Service Management through the fusion of all ITIL processes in an out-of-the-box ITIL based ITSM application.